We stand behind everything we sell. We are committed to your having the best for your fashion needs.
We offer a 7 day return policy for all products we sell. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are not satisfied with an item for any reason and the return policy has expired, you can still contact us via [email protected] and we will try to help if we can.
For request to change an eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.
- Registration of Complaint: Call or email us to register your complaint before the return policy expires.
- Review of Complaint: We (and the seller, if applicable) will review your request within 48 hours.
- Feedback on Complaint: Your complaint is reviewed, your item may or may not be authorized for return depending on the “Return Eligibility” below.
- Return of Item: If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that the items meet the “Return Eligibility” blow.
- Return Confirmation: Once your return is received you will receive a confirmation call/sms/email, however if the item does not meet the criteria required in “Return Eligibility”, your return may be declined.
- Resolution Processing: Depending on the exact issue, final resolution after return confirmation may happen very quickly or may take longer.
- Final Resolution: Your Repair, Replacement, Refund or Exchange will be on its way to you.
- On refund option; we shall credit you with a store voucher the cost of the item (excludes shipping fee) so you can use on our website (layletfashion.com) for your next shopping.
- If you choose the option of Cash Refund, your account shall be credited within 72hrs.
- On Replacement/Return; If Invalid, we shall send the item back to you. Please allow for 3 days after retrieval for Lagos orders; 7 days for orders outside Lagos.
- You call us to register your complaint within 7 days after delivery.
- The item is still in new condition
- All Clothing items must not be worn at all
- All clothing items must carry their tags, seals and all accessories intact
- Watches, Jewelries and Makeup/Kits must carry all packaging including manuals, warranty cards
- Shoes must remain in their packaging box without opening
- Product must not be damaged due to mishandling
- Product Seal must not be broken